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Singles Day | Flash Sale
How long will the promotion run?
Will my order still arrive in your signature packaging?
Can I still personalise my order?
When will my order arrive?
My order is a gift, will I be able to return it?
Will you price-match during the promotion?
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Delivery
What are the delivery options and costs?
How can I track my order?
Do I pay duties or import charges on delivery?
What are the delivery times for pre-orders & high-demand products?
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Returns
What is your return policy?
How long does it take to receive a refund?
Do you offer exchanges?
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Payment & Promotions
What payment methods do you accept?
Do you offer discount codes?
Do you sell gift cards?
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